Frequently Asked Questions - Viettrails
How do I book a trip with your travel company?
Please reach out to our customer-service team. We’ll assist you with the booking process.
What type of destinations do you offer?
Viettrails offers packages to a wide range of destinations, including Thailand, Maldives, Bali, Vietnam, Singapore, Malaysia, Sri Lanka, Dubai, Hong Kong, and Andaman Islands.
Can I customize my travel itinerary?
Absolutely! We offer fully customizable travel itineraries to suit your preferences. Contact our team and we’ll help design the perfect trip for you.
What is included in the travel packages?
Our packages generally include accommodation, transportation, and sightseeing activities. For some destinations, visa costs are included. Please check the specific package details for full inclusions.
How do I make payments for my trip?
You can pay via bank transfer, credit card, or UPI.
What if I need to cancel or modify my reservation?
You can view our cancellation and modification policies on our website. If you’d like to cancel or modify, please contact our customer-service team for assistance.
Is travel insurance included in the packages?
Travel insurance is not included by default, but you can add it during the booking process — we highly recommend opting for it.
How can I contact customer support during my trip?
Our customer support team is available 24/7 throughout your trip. You can contact us via the hotline number provided, or through the WhatsApp group we create before departure.
Are there any visa requirements for the destinations?
Visa requirements depend on the destination. Please refer to our website or contact our team — we’ll assist with the latest visa info and application guidance.
Can you accommodate special dietary needs?
Yes — we strive to meet dietary preferences such as vegetarian, Jain, infant meals, etc. Please let us know in advance, and we’ll coordinate with our partners accordingly.
How do I receive my travel documents?
Once your booking is confirmed and payment is received, you’ll receive an email containing your itinerary and hotel voucher confirmations. Please check your inbox (and spam folder).
What happens if there are unexpected changes during my trip?
In the event of unforeseen changes — like flight delays or cancellations — contact our on-trip assistance team immediately. We’ll do our best to provide support and guidance.
Can I request special arrangements for celebrations or events during my trip?
Yes — we can arrange celebrations or special events for you. If it’s a last-minute request, please inform us at least 24–48 hours in advance.
Can I request special arrangements for celebrations or events during my trip?
Yes — we can arrange celebrations or special events for you. If it’s a last-minute request, please inform us at least 24–48 hours in advance.
